This is the help page for our customers and visitors who may be having problems with their ATM. If your ATM is experiencing problems and you are currently a customer of ours, call 24 hours a day anytime 888-336-4872. If you are not a customer of ours, or you did not purchase your ATM from us, you should call your service provider/ISO for assistance. If you can find no help available... call us, we will do our best to assist you.
From our ATM troubleshooting knowledge to our friendly 24 hour support, service after the sale is important to us. We hope you will consider S & T Enterprise Group Inc. / ATMmachine.com when purchasing an ATM. Call toll free: 888-336-4872 at your convenience.
All ATM machines located in the US should be capable of reading an EMV chip card by October 21, 2016. If an ATM is not EMV capable after October 21, 2016, the ATM owner becomes liable for fraud loss at their machine and not MasterCard. The liability shift date for Visa is October 1, 2017. Some older ATM machines cannot be upgraded. Others will need an EMV card reader upgrade.
When you purchase an ATM from ATMmachine.com you get 24 hour / 7 days a week, personal and friendly support. We answer the phone when possible, however if all lines are tied up, you can leave voicemail and we will return your call usually within a couple of minutes. Below is a link to our ATM FAQ page. We have assembled some frequent ATM questions that have been asked over the years. Included on that page is some helpful ATM ownership information as well.FAQ
All ATMs manufactured today meet Federal ADA requirements for the hearing and sight impaired. Some ATMs manufactured just a couple of years ago did not. Our ADA page may help someone who has a used ATM or one in storage. ADA
Product brochures are available for some of the ATM machines we sell. The same information plus more can be found on ATMmachine.com's ATM pages. ATM manufacturer's brochures can be downloaded, viewed in your browser, or printed on paper. Visit the ATM brochure download page here: Brochures
Here are the steps for troubleshooting an ATM from ATMmachine.com. These are general guidelines we follow.